According to the “General Regulation on Data Protection” (EU) No. 2016/679 commits to provide protection of customer personal data by gathering only the necessary, basic data on users required to fulfil our obligations; informs users of the manner of using the collected data, regularly gives users the option to choose to use their data, including the possibility to decide whether they want their name removed from the lists used for marketing campaigns. All user information is strictly stored and is only available to employees who need it to perform their work. All employees of the Crepsa Tourist agency and business partners are responsible for respecting the Privacy Shield principles.
Collection and use of information
The travel agency Crepsa appreciates and protects your privacy. In the process of realizing the requested service and providing information and information related to your purchase or other service, we will use only the information you voluntarily give us. We undertake not to sell, present or provide this information to a third party in a manner not specified in this declaration.
Registration
To make a reservation or send a query on this website, the user must first complete the registration by filling in the registration questionnaire. During registration contact information (such as name and e-mail address) is requested from the user. This information is used to contact the user when answering questions raised on our website and to ensure user privacy when controlling the booking status and entering or changing data.
Log of the file
IP addresses are used to analyze trends, maintain a website, monitor user movements and collect broader demographic data. IP addresses are not related to any personal data that enables identification of the individual.
Availability of information
The collected demographic data will be available to our media partners, professionals and advertisers. This is not related to any personal data capable of identifying an individual. In order to provide special services, we can team up with a third party. Only when the user applies for these services will the names or other contact information necessary for the provision of the said services be available to the third party. A third party is not allowed to use personal data except for the purpose of providing those services.
Newsletter
Contact information, such as name and e-mail address, will be requested in case the user wants to apply for a special newsletter. On the web site www.crepsa.com user has the possibility to register on our mailing list. By applying to the mailing list, the user gives consent that his e-mail address is used in processing personal data. The Crepsa travel agency uses personal data exclusively to send personalized newsletters. The tourist agency Crepsa reviews previous inquiries by registered users and sends them personalized newsletters. The user can sign out of the personalized newsletter at any time. After checking out, we don't send any more personalized newsletters. Check-out is possible anytime and free of charge. The user can request that his personal data be deleted from the mailing list database. The application may be submitted in person, by post or by e-mail to: info@crepsa.com.
Security
Access to all information about our users, not only confidential information mentioned above, is limited. Only employees who need them to perform a particular service have access to confidential information. For any further questions about security, please send an e-mail to: info@crepsa.com.
Special offer
You can occasionally receive information about products, services and special offers and newsletter. Respecting the privacy of our customers, we offer the possibility of rejecting this type of information at any time.
Corrections and update of personal data
If the user's personal information changes or if the user no longer wants our service, we allow the user's personal information that we own to be corrected, updated, or removed. This can be done by sending an e-mail to info@crepsa.com.
Notification of changes
In case we decide to change our privacy policy, we will publish the notice on the cover of our website so that users are always aware of the information we collect, the way we use it. If we decide at any time to use personal data in a different way from the one stated at the time when the same data was obtained, we will inform our users via e-mail. Users will be given the opportunity to approve or reject our use of this data in a new way. We will use the data in accordance with the privacy rules in force at the time of data collection
COLLECTION AND PROCESSING OF PERSONAL DATA
Data controller
The tourist agency Crepsa with its registered office in Cres, Gavza 139, 51557 Cres, is the controller of the processing of your personal data. Privacy policy applies to all personal data of users that we collect and process, directly or through our partners.
Personal data is any data relating to a natural person whose identity has been established or identifiable, directly or indirectly. Data processing is any act performed on personal data, such as collection, storage, use, insight into and transfer of personal data. This policy does not apply to anonymous data. Anonymous data is a data that cannot be connected to a specific natural person.
What data are we collecting
Personal information: name, surname, address, contact number, e-mail address
Sales and service information: reservation information, including customer identity, contract number and warranty, advertising, delivery, support and services information, including complaints and requests
Purpose of data collection
Product sale and service – to process your sales, configuration and service of your product
Customer support and marketing – to answer queries and provide news and offers
The travel agency Crepsa collects personal information and can use it to provide customers with support, answers to inquiries and complaints and to assess what news and offers you are most likely interested in and contact you about these offers in accordance with your interests.
Transfer to third parties
Personal data may be transmitted to third parties, provided that there is a legal basis for the transfer.
Your personal data may be transmitted to the following entities:
1) State institutions requesting information for inspection due to some third processing thereof or the need to exercise the rights of the Crepsa Tourist Agency due to non-compliance with the service contract.
2) Mailchimp company professionally engaged in automated sending of advertising messages, newsletter.
3) information can be viewed by Cresnet software craft which maintains the system, i.e. on the www.crepsa.com site
How long do we keep your data
We store and process personal data only for as long as necessary for the performance of a legitimate purpose, unless the regulations in force provide for a longer storage period for a particular purpose, and for at least the duration of the contract between the user and the Crepsa Tourist Agency.
In case of consent for marketing, we keep the data for as long as the consent is withdrawn. In case of rejected bids, where no marketing consent has been given, we keep the information related to the offer for a year, and if you request cancellation, it will be deleted immediately.
Personal data that are no longer necessary shall be either irreversibly anonymised or destroyed in a secure manner.
Where personal data is stored
All data are stored on several media:
- information for promotional purposes: on the Crepsa Tourist Agency user account, on the web site of the Crepsa webshop Tourist Agency and the leased part within the Mailchimp website.
- Customer information: on the web site Crepsa Tourist agency located on the leased part of the company that provides space on the web
The tourist agency Crepsa keeps local servers in the Republic of Croatia.
Access to and modification of data
The user has the possibility to access his/her data at any time through an e-mail request: info@crepsa.com where he/she can request revision and modification of the data. Any changes made on the website will be recorded at a distance of 24 hours.
The user can receive information at any time on what data the Crepsa travel agency has stored by sending a query to the info@crepsa.hr's e-mail address
We will be able to give feedback to your inquiry only if the inquiry is sent from an active email recorded in our business software with accurate data within the email (name and surname, telephone number of the user requesting the information) in order to protect you from the possibility of exposing your personal data to a third party.
Right to forget user personal data
The user has the right at any time to request the deletion of personal data. This can be done by sending an application to the e-mail address of the info@crepsa.com and the data will be deleted without delay unless there is a legal obligation to keep the said data, a legitimate interest and a basis for exercising your legal rights.
We will be able to give feedback to your inquiry only if the inquiry is sent from an active email recorded in our business software with accurate data within the email (name and surname, telephone number of the user requesting the information) in order to protect you from the possibility of exposing your personal data to a third party.
Right of opposition
If, despite all the measures taken to protect personal data, you think you have grounds for complaining, be free to contact us at info@crepsa.com's e-mail address.
Personal data protection safeguards
We take data protection very seriously and take all advanced technologies to keep your data protected. We implement all reasonable measures for data protection, but